Dont care attitude

I called standard bank on 16 october 2017 and did an increase on revolving credit with mpho motsoeneng i was called back and advised the application was approved n agreed to the terns and conditions three days later no payment so i visit phoenix branch and they say employment couldnt be confirmed i called from the branch and spoke tshepo for an excess of 40 minutes and received terrible service with no urgency to assist . Im totally appauled by the attitude of the staff at call centre and transactional enquiries ********** 289 .