Don't call standard bank they will never answer

I am absolutely disgusted with the call in customer care of standard bank.

I have a problem with my mobile app so I call the customer care line. I was on hold for 16 minutes but I was forced to end the call as my airtime was about to run out. Throughout the 16 minutes I spoke to no one all I listened to is the pre recorded voice message and music.

We live in the age of technology so I would really like to know how the hell calls are managed at standard bank because clearly the management and staff give a **** about customers on hold for longer that 3 minutes. It is absolutely unacceptable that a customer is expected to hold for that long

We pay so much of bank fees, even for u count which is meant to benefit the customer we pay for that. All calls made to standard bank is at the cost of the customer as well. So clearly all standard bank is about is making money while putting their customers last.

I am considering moving out of standard bank after being a loyal customer for 13 years.

To the standard bank call Centre manager and their IT team, please get call monitoring for waiting calls so you can see just how ridiculous your service is.

Now I know why standard bank didn't even make the top 5 banks with the best customer satisfaction

Sad very sad and pathetic