Don't call me during my Nap!!!
Card division Nomusa very rude, *********** and unprofessional. Contacted the card division enquiries to trace a payment, Nomusa responds like she just woke up and disturbed her beauty nap, even when I informed her that she was too soft, she wasn't bothered to speak up. Told her my reason for calling, security checks not done, she took my ID number and cellphone, asks questions about my query and then transfered my call without even informing me. I was surprised to hear music for about 2 minutes and then someone picks up the call from digital banking. Whoala! Now I have to start afresh and tell my tale, why did she transfer no one knows and she isn't bothered as long as she goes back to her nap.
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Standard Bank's replyOfficial
14 Nov 2021, 02:46Hello Zodwana,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply14 Nov 2021, 02:46
Official
Hello Zodwana,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
30 Nov 2021, 09:43Dear Zodwana
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to consultant and her manager, and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to consultant and her manager, and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply30 Nov 2021, 09:43
Official
Dear Zodwana
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to consultant and her manager, and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to consultant and her manager, and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA