Don't burden your loved ones with a Std Bank account

When a family member passes away, a business shouldn't make it any harder than it already is to get the documentation required for the estate. Standard bank clearly feels otherwise. I've attempted to reach the estates department via various mechanisms (dial in, call me back, email) over several days. I've been put through to the deceased estates dept. several times by call centre agent, but the call simply remains unanswered after 40 minutes of waiting. Every other business that I've dealt with in this regard has dealt with my requests in a timely and professional manner.