Don't bother with Standard Bank - There are much better options out there

I've had an ongoing query since March... Nobody has taken ownership of it in months... The call center is full of unmotivated, unhelpful, uncaring people who sincerely show no interest in resolving issues or complaints. I have not spoken to a single employee who was enthusiastic, warm, and (most importantly!) committed to helping me. Nobody responds to emails, NOBODY! Even the complaints resolution email address goes unanswered. The only people who listen are the branch employees, because they have no escape, and even they seem unable to achieve much. I have been a client for 20 years (and I'm 27 years old), but the bank still treats me like someone off the street. They will throw upgrades at you, but only because of your ability to pay, never because of loyalty. The bank doesn't seem to believe in loyalty. My main issue is that Standard Bank offers you a share trading platform, but it conveniently puts the fees disclaimer in a tiny footnote that most people will overlook. Even if you don't overlook it, the fee disclaimer is insufficient and vague. As an investment industry employee, I know that being charged 2% in fees on a single trade is disastrous, but it is something that is happening daily, to the poorest of Standard Bank clients. For context, there is a minimum fee of R9.17 on any trade with JSE. If your trade is worth only R500, for example, this fee alone is almost 2% of your money. So this means the share you bought will need to grow by 2% before you even break even... Now consider that Standard Bank allows trades as small as R250... which is a 3.7% minimum fee... Who on earth permitted this?!? This is a terribly designed system, which is systematically destroying their clients' wealth... what has the response been from Standard Bank? Crickets.