Don't bother opening standard bank account. They won't respond to your customer requests.

I have been a standard bank customer for than 10 years. When l went to work for their competitors l kept my account with them coz of attachment issues. After my long service with them. It's disappointing to be treated like this.

I requested a settlement letter on my product. The service rendered by the call centre was just off, rude and asking irrelevant questions. I thought maybe it was a once off, the rude consultant send en am to DebtCo team, which never bothered to respond. When they decided to respond, it was another delay.

After such frustration. I advised them to escalate my complaint . Now they have absolutely chose to ignore my request.

As l write here, l just sent another follow up, which l don't expect a response.

You closed branches now you can't train your staff members to render such simply service of issuing a settlement letter. It's hard to continue with a relationship like this. If there was a negative rating. This is what your DebtCo centre deserves. It's the worst service in my 10 year relationship and it won't continue further.