Don't bank with standard bank - poor customer service experience

I'm in shock. The amount of time one has to spend to get any kind of service. From applications for services to the embarrassing thing they call an app. It's a bit pathetic. Across the board the whole experience is dismal and the feedback one receives is even worse. I feel for the people that you have to interact with because it's *****ic people with terrible process that make the experience what it is. Have decided to start banking with Discovery. Pretty insane that a new bank can deliver better service and user experience