NG
Nikki G

1 reviews | Active since Jul 2015

28 Mar 2023, 17:32

Don't bank with Standard Bank if you have any entities in a Trust.

Stay away from Standard Bank if you have a Trust. They want to randomly update Fica, but the local branches do not have the clearence level to work with trusts. Hence, fica update not possible - AND THEN THEY FREEZE YOUR ACCOUNTS. Both my homeloan and personal accounts - frozen. With no one able to help me. Been on the phone to (100th in the qeueu - waste of time). 'Trust' me, Standard Bank is a nightmare in this regard. No avenue to resolve the problem.

0
Replies (1)
Standard Bank
Standard Bank's reply28 Mar 2023, 17:44
Official
Dear Nikki

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team 
***