SZ
Shana Z
1 reviews | Active since Sept 2021
09 Apr 2024, 10:40
DONT BANK WITH STANDARD BANK
This is the worst bank you could support. EVER!! I've never had one good experience with them. I used up R100 of airtime to make contact with them for an issue that they caused!!!!! Now I have to take my time and go to the branch because they couldn't do a reversal through chat platform!!!! What the actual F. I will never recommend anyone to them EVER. From your branch, to chat and even call platforms you guys are the worst. I'm switching banks as soon as I am able to!!!!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
09 Apr 2024, 10:44Dear Shana
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Apr 2024, 10:44
Official
Dear Shana
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SZ
Shana Z's updateReviewer Update
09 Apr 2024, 11:10This is a lie I have never had a good experience with you and will be banking with a other provider soon enough I will never recommend any any to you guys. And how do you plan on sorting this out when you don't even know any of my details!!!! You guys are basically ****mers!!! And effecting my credit score meaning that you are F'ing with my life!!! Get your S together is so frustrating!! I thought I could trust you guys with my money but I CAN'T and how are you training your agents to lie to your customers so that they don't get bad ratings!!! This is so messed up!!!!!!
SZ
Shana Z's update09 Apr 2024, 11:10
Reviewer Update
This is a lie I have never had a good experience with you and will be banking with a other provider soon enough I will never recommend any any to you guys. And how do you plan on sorting this out when you don't even know any of my details!!!! You guys are basically ****mers!!! And effecting my credit score meaning that you are F'ing with my life!!! Get your S together is so frustrating!! I thought I could trust you guys with my money but I CAN'T and how are you training your agents to lie to your customers so that they don't get bad ratings!!! This is so messed up!!!!!!
Standard Bank's replyOfficial
09 Apr 2024, 11:53Hi Shana
Please note that your matter is still under review, and we follow up.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that your matter is still under review, and we follow up.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Apr 2024, 11:53
Official
Hi Shana
Please note that your matter is still under review, and we follow up.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that your matter is still under review, and we follow up.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SZ
Shana Z's updateReviewer Update
09 Apr 2024, 16:15Thank you for your template answer but I assure you this will not be resolved has i have been trying for months!!!.
SZ
Shana Z's update09 Apr 2024, 16:15
Reviewer Update
Thank you for your template answer but I assure you this will not be resolved has i have been trying for months!!!.
Standard Bank's replyOfficial
09 Apr 2024, 16:24Hi Shana
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Apr 2024, 16:24
Official
Hi Shana
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
10 Apr 2024, 11:40Dear Shana
Thank you for taking our call earlier.
Our team tried calling you again just now to no avail.
We have also sent an email to advise of the final outcome.
Kindly do not hesitate to contact us should you need any further assistance.
Have a great day further.
Kindest regards,
Thank you for taking our call earlier.
Our team tried calling you again just now to no avail.
We have also sent an email to advise of the final outcome.
Kindly do not hesitate to contact us should you need any further assistance.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Apr 2024, 11:40
Official
Dear Shana
Thank you for taking our call earlier.
Our team tried calling you again just now to no avail.
We have also sent an email to advise of the final outcome.
Kindly do not hesitate to contact us should you need any further assistance.
Have a great day further.
Kindest regards,
Thank you for taking our call earlier.
Our team tried calling you again just now to no avail.
We have also sent an email to advise of the final outcome.
Kindly do not hesitate to contact us should you need any further assistance.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team