DON'T BANK WITH STANDARD BANK

On the 26/5/2020 I called Standard Bank for something really simple. I just need bank statements from March 2019 to June 2019. I can't access them via the internet banking because its older than 365 days. I've spent close to an hour on the phone speaking to different people, being transferred from pillar to post. Eventually I managed to speak to someone who lacked so much professionalism, he took his sweet time handling my query. After doing the 100th verification he confirmed my email address and to date I'm still waiting for these statements. This is by far the worst service I've received from you guys, the funny thing is that I was told it will cost me R95 as well!!! I'm busy dealing with an urgent matter with Attorneys and these statements are very important. I've made a complaint on your website as well and still waiting on a response. I've made up my mind and I will most definitely be switching banks, this is the last straw for me.