Don't ask for commitment we don't honor them

on the 30th March 2019 I sent an Instant Money Voucher for work done on my car The user then went to an ATM and got the message that voucher had already being used He then went to another ATM in another location and got the same message I then phone the bank to find out what the issue was and was informed I had to wait till the next day as the report would only be made available to them the next day Sunday the 31st March 2019 the lady had attempted to call me but I missed the call I then called back and was informed the ATM had not dispensed the cash and the voucher would then be regenerated with a new pin code but that would only happen by latest Tuesday the 2nd April 2019 On Wednesday the 3rd April 2019 I called again to find what the hold up was and was told the delay was due to recovering the cash from the ATM but the voucher would be regenrated by latest 4pm this did not happen As of 6;50 pm I have still not received the new pin code I then again phoned the bank and had to listen to the message stating that due to high call volumes I have to hold as I am important and the call would be answered shortly (Does a company as big as Standard Bank only employ one person in the call center) It is in my opinion that Instant Money is not only a waste of my time but the end users time The bank does not honor its self imposed time frames and does not care about their clients

being on hold for 12 minutes and no one has bothered to answer the call (using my cell phone)

I can guarantee that if this issue is ever resolved there would be no compensation for myself or the end user

The attitude that the bank is there as a favor to its clients is rife What the people in the bank don't realize that without their clients they don't have a job so it is the clients that are doing the bank a favor banking there

John