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1 reviews | Active since Sept 2016

17 Oct 2016, 15:46

Don't you love Standard Bank when they "Play" with your money

<p>Our bank card has been cloned, we do not know how, we have been using the card to access our account via internet banking as we live overseas, the bank notices that 3 unusuall transection occured on our saving account, </p> <p>the account got "cleaned out " , they cancell the card, all cards in fact, they however do not phone or e-mail thier client to find out if it is a case of ***** or not, we in the meantime could not access our account as all card were cancelled by the bank! more then 26,000 was paid out in three transections, now you have to phone the bank ***** division and wait for at leastet six week before you get any news about your money which was ******!!!</p> <p>Questions to the bank,</p> <p> </p> <p>How come a bank card get cloned - inside job? only one card like that in this number in the world</p> <p> </p> <p>Why you did not e-mail or phone the client to find out if this was a ***** case? the situation could have been pre empted</p> <p> </p> <p>Why the account who got thee funds. these funds are not reversed</p> <p> </p> <p>Why a siple investegation takes more then 6 weeks</p> <p> </p> <p>The end result is the client is short of R 26,000 ....</p>

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Replies (1)
Standard Bank
Standard Bank's reply18 Oct 2016, 15:29
Official

Good day Gil Ben-David

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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