JE
Jenny-Lee Elston

1 reviews | Active since Jul 2014

01 Aug 2015, 13:19

Don't waste your time!

All I wanted to do is change my cellphone number on my Blue Bean Credit Card. I phoned the customer care line when I got the response that they can't change it I have to into a branch. After standing 30 minutes in a queue for a 2 min request, I completely lost all interest in Standard Bank. I'm very unhappy and I would like to know why you don't have the most simple function as changing a cellphone number at customer services?? I have an account with FNB and I never worry about any of these type of things, because you can change whatever you like online, on the mobile app and with customer services. Get with modern times Standard Bank!!

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Replies (1)
Standard Bank
Standard Bank's reply04 Aug 2015, 12:03
Official
Hello JennyLee7,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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