sA
saul A

1 reviews | Active since Jul 2015

13 Jan 2017, 06:58

Don't use standard bank atm for cash deposits that reflect immediately

<p>The old method of putting cash into an envelope and depositing into an atm is definitely the better way. Standard bank have new technology in their atm to receive money and count it automatically so it reflects immediately. Unfortunately this tech is flawed. I have used it three times and twice it has messed up the transaction. The first time it took my money said there was an error but at least gave me a slip to follow up with a query. The second time it took my money, didn't give an error nor a slip and when querying with the branch they duly took down my details logged a query and then I never heard from them. I tried social media who seemed to feeble attempt to help but they also stopped replying to my requests for any updates. Tried calling the call center to no avail. I doubt I'll ever see my money again and you also won't if you use the instant deposit functionality at standard bank atms. </p>

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Replies (3)
Standard Bank
Standard Bank's reply13 Jan 2017, 15:09
Official

Good day Saul

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Jan 2017, 10:53
Official

Good day Saul

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply19 Jan 2017, 13:28
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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