1 reviews | Active since Jul 2015
Don't use standard bank atm for cash deposits that reflect immediately
<p>The old method of putting cash into an envelope and depositing into an atm is definitely the better way. Standard bank have new technology in their atm to receive money and count it automatically so it reflects immediately. Unfortunately this tech is flawed. I have used it three times and twice it has messed up the transaction. The first time it took my money said there was an error but at least gave me a slip to follow up with a query. The second time it took my money, didn't give an error nor a slip and when querying with the branch they duly took down my details logged a query and then I never heard from them. I tried social media who seemed to feeble attempt to help but they also stopped replying to my requests for any updates. Tried calling the call center to no avail. I doubt I'll ever see my money again and you also won't if you use the instant deposit functionality at standard bank atms. </p>
Good day Saul
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Saul
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Saul
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Saul
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
