KD
Katlego D

1 reviews | Active since Sept 2011

27 Aug 2016, 10:38

Don't trust Standard Bank to serve you if you go overseas

<p>I'm overseas studying and Standard Bank tells me I have reached my international withdraw limit and can no longer withdraw cash from ATM. I tell them I will be back in South Africa by 30 September if they could just extended it for me for the the next few weeks and they tell me no. Their best alternative means it will take 24 hrs for me to get cash and cost me $30 USD and more depending how how much cash I want with no convenience of ATM. So it means I must be cashless and then walk around with wars of cash because I can no longer withdraw money as when I need it to avoid the huge costs.</p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Aug 2016, 10:22
Official

Good day Katlego

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply29 Aug 2016, 15:35
Official

Good day Katlego

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply01 Sept 2016, 09:51
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 01 September 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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