1 reviews | Active since Mar 2016
Don't see the purpose to submit docs - Pathetic
<p>I had to log a complaint the first time due to my surname not being amended when all FICA docs provided along with marriage certificate and new Smart ID card. The problem here is that my residential address wasn't amended!! Question now is how do SBSA FICA clients?? As an ex-employee from SBSA we had to compare the address on system to the proof of residence provided by clients.....clearly this was not done. I really don't know what is keeping me with SBSA, surely not the service received from the bank side. Previously I mentioned I think I need to switch to FNB, this time I'm, seriously considering it - from what I've heard they give way better service and accept responsibility for their mistakes.</p>
Good day Elzette
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Elzette
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Elzette
Thank you once again for your posting.
I refer to our email correspondence and telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Elzette
Thank you once again for your posting.
I refer to our email correspondence and telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Good day Clint,
Thank you for assisting me and ensuring that the issue was addressed/correction made.
Keep up the good work.
Good day Clint,
Thank you for assisting me and ensuring that the issue was addressed/correction made.
Keep up the good work.