EV
Elma V

1 reviews | Active since Mar 2017

07 Mar 2017, 16:26

Don't know whether to laugh or cry

<p>To whom this may concern,</p> <p>I have just received my credit card statement via SMS, firstly, please send this to me by any other means than SMS! Secondly, I have NEVER even used my credit card, in fact, I cannot use my credit card even if I wanted to, (not even a ***** can) because I was not informed at the bank when picking up my card that I need to FICA, although I had all my documents ready and asked if I need to do anything else, so there goes another Saturday. <br />Thirdly, if I was not able to use my card, how the heck can there be a charge of R315.00 for purchases and debit? Please send me a statement, as I can assure you I have NEVER used my card.</p> <p>Also, I have upgraded to an Elite Plus account, I have been waiting for TWO MONTHS for my new card, I don't know if I am ever to receive this, but it would be nice, since I am paying for it every month.</p>

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Replies (3)
Standard Bank
Standard Bank's reply08 Mar 2017, 09:17
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Mar 2017, 11:00
Official

Dear Elma Visser

Thank you once again for your posting.

I refer to our email correspondence with each other and telephonic conversations and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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EV
Elma V's update13 Mar 2017, 11:56
Reviewer Update

Thank you for your kind assistance Clint.

Much appreciated.