Don't Ever Apply for Student Loan with Std Bank

It has been an ongoing battle to get anyone capable of responding to my request as to why my daughter is being billed for almost 2 years for an application she made for a student loan. She app**** on-line, but we never proceeded to take the loan. I contacted Standard Bank H/O and in total, I was transferred to 7 different divisions. In the end I was told to go to my branch. I went to Lynwood Branch and saw my Prestige Banker, AJ who went to an enormous amount of trouble to try sort it out, but I was told it had to be done through H/O. He processed a query and was given an SMS Service Request No. ***, on the 2 March 2015, advising that the query is now open. On the 3 March they sent me another SMS Service Request No. *** advising that it is still in progress and thank you for my patience. What a joke, I to this day, cannot get anyone to support me, as I am now being told that I have to go back to my branch. HOW DO STANDARD BANK GET AWAY WITH CONTINUOUSLY CHARGING ME FOR A SERVICE/LOAN I NEVER EVER TOOK???? The service I have received to date is shocking, I am in the process of moving my account after being an account holder for 25 years.