Don't care about Customers, No updates and lies

I went to Standard Bank Branch in Midlands Mall KZN on tue 03/05/2016. I wanted to reverse a debit order. The consultant helped me and gave me a ref No: ***. She told me the money will be in my Acc in 24-48hrs. Latest on the 06th. Now it's the 7th still no money. Called in several times ***. The guy promised the Money will be in before 16:30 on the 06th. Called in again around 20:00 and Munoshi told me the consultant seems like she didn't capture things correctly. Now I'm sitting here still with No money. No communication and seems like there is no Help. I've been with standard Bank for years and with every challenge i get. They show less intrest in helping me and that's pretty making up my Mind of leaving the Bank i once Respected