1 reviews | Active since Jul 2011
DON'T APPLY FOR STD BANK HOME LOAN
We app**** 1 June for a home loan at Std Bank. After 2 weeks all was well and we signed the documents. So happy that we will be receiving some discount as they were running a 50% discount promo on attorney fees. So we head off to attorneys and sign all the doc's. A week later I need to make pmt and bam- no discount! So after calling a friend at home loans, I finally get confirmation that they made a mistake. So now for round two of signing doc's at the attorneys as they need to add this condition. <br> When we originally signed, they said we need to fix the roof leak. So we fix it and attach the water proof certificate.<br> So we wait for 31 July to move in. 31 July they phone and say no, we can't register as the condition was not met. They changed to condition to a retention of R 100 000. It is now 12 August and still no one knows what is happening with our bond. We keep phoning and they keep escalating. We either need the retention to be lifted or a new assessor as we paid money to have the place fixed and still can't register our bond.<br> And they just seem super confused when you phone them...how pathetic!!
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
