DON'T ANSWER THE PHONE!!!

<p>I need to reverse a payment on my account as a service provider is billing me even though I've cancelled my contract with them. I tried to call standard bank twice today and waited ten minutes each time and there was still no answer!! This is absolutely ridiculous as I don't have the money to be kept on hold for such long periods of time. Cam someone please call me. I also had an experience with someone at standard bank previously where I asked them to stop the debit order and they told me they cannot do this? Surely I can stop whatever transaction I want to?</p>