Does your staff even know what they are doing?

I opened a standard bank account at Trade Route mall on the 18th March 2015, upon opening my account the person helping me at the branch asked me where I would like my cheque card to go to and I responded Clear Water mall, as I live around theat area. She then stated that it takes 7 working days for the card to arrive at Clear Waters, and I was happy and left.<br> <br> So on the 27th March I was expecting some sort of communication from SBSA, nothing!<br> <br> So this morning I decided to go to Clearwater Mall to see if they could perhaps have received the card, upon arriving at the branch which was clearly understaffed, I waited for over an hour just to helped, and told that there is no card on the system that was ordered and that I would have to go stand in another long line to order the card again! This I couldn't believe because I didn't not order the card, Standard Bank Trade Route should be held for being ***********.<br> <br> Then I asked if I could please have a temporary card, this entire process took about 30 min? ???<br> Anyways I took my card and I left, upon trying to swipe my card was declined and it was the first time this has ever happened to me and honestly, it was damp embarrassing!