Does the one hand even know what the other is doing?

Item: Standard Bank
Rating: 1
Author: Patrick L

A few days ago, I received an SMS reminding me that my Cheque Card will expire in January next year, and to confirm the delivery address for a replacement using the Banking App, which I use frequently.

There's just one small problem: I cannot find anywhere among the App's many features where I can confirm or update a delivery address.

So, please be so kind as to inform me of how to go about doing what the SMS requests with the absolute minimum of fuss. I do NOT want to be told that I have to visit a branch because, after all, we're living in the 3rd decade of the 21st century and COVID is all around us.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

20 Oct 2021, 22:36

Hello Patrick

Thank you for posting your comment.

We are looking into your matter and feedback will be supp**** shortly.

As an organisation, we are committed to ensuring that the best possible service is supp**** and assure you that this will be addressed urgently. We apologize for the inconvenience and undue frustration, this has caused.

Kind regards Complaint Resolution CentreTel: (+27) *** Fax:(+27) 11 *** email: ***website: www.standardbank.co.za

Standard Bank's reply20 Oct 2021, 22:36

Official

Patrick L's updateReviewer Update

22 Oct 2021, 13:57

Two days later, and still not a peep from Standard Bank.

Well done, guys! What an astonishingly superb performance, characterised by alacrity, efficiency, promptness, vibrancy, and attentiveness.

Not.

You guys are perilously close to setting a new global low for slipshod customer service of the most appalling sort.

Patrick L's update22 Oct 2021, 13:57

Reviewer Update