Does Standard Bank value their customers????

I have been a standard bank customer for some time and also persuaded my husband to move over a couple of years back but today I regret it all. I take is that standard bank does not value their customers seeing the way I have been treated for new business.<br> <br> Went to Gezina Branch with all supporting documentation for homeloan application on 10 March 2015. Caroline Basoline confirmed 3 to 5 working days for the entire process. Received a call later the day to confirm if the existing bond will be cancelled as property will be sold and new one bought. On Friday 13 March received a call to say that application has been declined due to affordability however I knew that this cannot be right. I had to then resubmit all my information with salary slips and resubmission was done. The consultant from Call Centre phoned and confirmed that it would now be finalized by Friday 20 March 2014. I was also told that technical issues are experienced.<br> <br> Not one person has anyone phoned me back with any progress. I had to phone into the call centre every single day only to find out NO PROGRESS!!!! Escalation after escalation and even a formal complaint but yet no conclusion.<br> <br> Do you sill care?