Does standard bank value it's clients?

After waiting for more than 40 minutes to open an access account, The consultant could not activate my account due to technical difficulties, why should I the client suffer? I asked him to escalate the matter to someone in authority but he says he has to send a request to your it department to resolve the issue. So you are telling me that the manager of the branch has no say in getting the issue resolved ASAP? Is that how standard bank conducts service to clients? I know how the it department works and at what speed. If this account isn't active by tomorrow morning, you can cancel it and I will take my business to another bank even if it means me getting into my car and driving to the mall again. I'm really a pallet at the service I received today. He also said he would put pressure on them and call them on the hour, iv emailed him more than an hour ago, no response.