Does Standard Bank Trust still exist?

Item: Standard Bank
Rating: 1
Author: Daleen W

I suspect Standard Bank Trust does not exist any more. Phones are never answered, emails sent are not even acknowledged, let alone responded to. In June it will be TWO years since my Mother passed away, and still her UNCOMPLICATED estate is not finalised. Whatever you do people, do not lodge a will with Standard Bank Trust. It makes no difference to them that you may have many Standard Bank accounts and have had a long relationship with the Standard Bank Group. The people at Standard Bank Trust DO NOT CARE about any of that.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

25 Apr 2022, 17:07

Hi Daleen. Thank you for raising your concerns with us.
  We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards.
Standard Bank Help Centre
***

Standard Bank's reply25 Apr 2022, 17:07

Official

Daleen W's updateReviewer Update

26 Apr 2022, 16:00

This looks the same as all the automated responses I received on this site before. What about providing the name and contact details of someone to interact with? This 'escalated your matter' yadda yadda is meaningless unless I have a PERSON to talk to or email directly. I provided my phone number, why can a person, anyone just call me?

Daleen W's update26 Apr 2022, 16:00

Reviewer Update

Standard Bank's replyOfficial

28 Apr 2022, 12:20

Hi Daleen. We have arranged a call with our team and assist further with your query.
Our team will be in touch with further feedback.

Kind regards.
Standard Bank Help Centre
***

Standard Bank's reply28 Apr 2022, 12:20

Official

Hi Daleen. We have arranged a call with our team and assist further with your query.
Our team will be in touch with further feedback.

Kind regards.
Standard Bank Help Centre
***