DOES SERVICE STILL MATTER WITH STANDARD BANK

<p>My father-in-law passed away in September 2015 and for the past 4 months I have been struggling to get Standard Bank Deceased Estates to assit with the closure of his credit card account and the payment of the credit balance. I keep sending e-mails (as no one ever answers their phones) but no one is coming back to me. After I finally get though today, they claim that the credit balance has been paid out, but the account is still open. I check my bank statement - no payment has been received. Needless to say that the call centre plainly advised that they cannot assist me, gave me a number of the person who is supposedly the one working on the file and yet again I get an answering machine. I would like to finalise the estate, but are unable to do so because of lack of service from the bank. It is a shame that something so simple cannot be dealt with in a professional way. </p>