does not want to update my accounts

I had two standard bank credits cards that where handed to their attorneys as i had lost my job and was unable to pay them in 2011.<br> <br> In 2012 i got a job and i managed to slowly pay off and close the accounts as t per the agreement with their lawyers in November 2013.. i have since been asking standard bank to close the accounts and update credit bureau.. i was surprised today when i went to ask for a personal loan that the two accounts are still active and needs to be closed,<br> i called standard bank again and spoke to more than three consultants who kept on passing the buck...so furious ..