DOES NOT UPDATE CREDIT BUREAU !! DISGUSTING AND UNPROFESSIONAL SERVICE

DISGUSTING AND UNPROFESSIONAL SERVICE

I am writing this with absolute outrage regarding the complete lack of professional accountability from Standard Bank.

For the last three years, I have been a faithful client, making every single payment on time and in full. I have upheld my end of the contract without fail. However, Standard Bank has failed fundamentally to perform its administrative duty: updating my credit report.

Because your systems reflect outdated or incorrect information, I have just lost the opportunity to acquire two vehicles that were urgent and essential for my operations. This is not just a "clerical error"; this is a direct hit to my livelihood and business growth.

The Facts:

Payment History: 3 years of perfect, faithful payment.

The Issue: My credit profile does not reflect this status because Standard Bank has neglected to update the bureaus.

The Consequence: Financing for two critical vehicles was declined/withdrawn due to your failure to report my account accurately.

It is pathetic that a major financial institution expects clients to be perfect in their payments but feels it is acceptable to be negligent in their reporting. I pay my account—you MUST do your part. It is not happening, and the cost to me is now two vehicles and lost time.

REQUIRED IMMEDIATE ACTION:

Immediate Update: I demand that my credit profile be updated across all major bureaus (Experian, TransUnion, XDS) within 24 hours.

Paid-Up/Status Letter: Provide a formal letter confirming my account is up to date to mitigate the damage you have caused.

Accountability: I want a senior consultant to contact me with proof that these files have been transmitted to the bureaus.

I will not be ignored on this. If this is not resolved instantly, I will be taking this matter to the Banking Ombudsman.

Standard Bank, do your job.