Does not deliver on promises and now refuses to help me

On Monday I deposited money into my account. The atm retracted the money, I called the call centre and I was told it would be resolved by Thursday. Well it was not. I've called everyday since then, numerous times. Today I was promised a call by a team leader, who did not call back. I called back asking where the call is, they said they would message him. I called back a third time, this time I did not have data so could not authenticate on the app, so because I failed 1 authentication, out of possibly 8, all about the same situation, no one will help me. I am a single mom, with no money, electricity, food for my 4yr old and no transport money and no one cares. Its disgusting that a promise made by a manager on an authenticated line is not upheld, because I failed an authentication 3 calls later. Standard bank does not care and their staff are too ******** to realise that sometimes a customers problem is bigger than a ridiculous process.