does not condsider clients.

i had a credit card and 2 loans which i have paid in full and have the paid up letters. to date their records have not been updated and neither did they update ITC as it still reflects that i have outstanding accounts in arrears - when i have none what so ever. when i call the accounts/legal departments then i get transfered from one person to another each with a worse attitude. you dial 3 then you get told you at the wrong department they transfer you to the next then again transfered then get told dial 2 then get told wrong department. staff too does not have any customer respect as if we bothring them with a call. its THEIR JOB!!! this is really unfair that i paid my accounts try to keep a good credit score, but no old accounts has not been updated and in turn i get affected.