LD
Leon D
1 reviews | Active since Jul 2024
25 Sept 2025, 22:57
Does not care about Senior Citizans and Disabled people.
Two weeks ago I wrote a review regarding my 83 year old mother who is blind and whose account was frozen due to a ID issue. ID issue was fixed and went to Standard Bank to update FICA details but we were told that they need a proof of her pension although the pension is paid into that (frozen) account for the last 20 years. Up to date this account remains frozen untill I am able to take another day of from work and make the 85km trip to assist her. In the meantime my mother must borrow money to buy food, pay rent and live because she cant touch the money in her account. Standard Bank have lots of time to bombard their customers with phone calls if they trying to sell something but they can not make phone calls to warn their customers( for 60 years) that there account will be frozen. Standard Bank you have gone too far and my mother and myself (a customer for 40 years) will be leaving you very soon and move to a bank who,1) Care about senior citizans, 2) Care about disabled people and also have phones that not only do marketing calls. You are a absolute disgrace to say the least
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
26 Sept 2025, 10:27Good day Leon,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Sept 2025, 10:27
Official
Good day Leon,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Sept 2025, 11:54Dear customer,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Sept 2025, 11:54
Official
Dear customer,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
LD
Leon D's updateReviewer Update
29 Sept 2025, 15:20This morning my Mother received a call from Standard Bank and they insisted on this "prove of pension"
According too my Mother the caller hung up on her. I got ready to my the 80 km trip to Port Elizabeth and hours away from work in order to sort this out once and for all.
Just as I left I received a call from my Mother who informed me that she had another call and that she was promised it will be sorted out.
This is were the change came in.
According too my Mother the caller was a consultant by the name of Kyle and he understood exactly what was going on. He was very professional and after asking her security questions he promised the matter will be sorted out before 15:00.
I did not have much hope but low and behold the problem was sorted out within 2 hours (13:00)
All I can say now is, Kyle you are a absolute star and I hope Standard Bank know what they have in you.
You saved me a 160km round trip, hours away from work and today you also managed too retain two Standard Bank customers, thank you, thank you, Thank you Kyle.
However as far as the other people are concerned who worked on this matter (Standard Bank know who they are), please Standard Bank train those people and teach them what customer service is or send them to Kyle for lessons as they seriously need it.
Thanks again Kyle ,keep up the good work.
According too my Mother the caller hung up on her. I got ready to my the 80 km trip to Port Elizabeth and hours away from work in order to sort this out once and for all.
Just as I left I received a call from my Mother who informed me that she had another call and that she was promised it will be sorted out.
This is were the change came in.
According too my Mother the caller was a consultant by the name of Kyle and he understood exactly what was going on. He was very professional and after asking her security questions he promised the matter will be sorted out before 15:00.
I did not have much hope but low and behold the problem was sorted out within 2 hours (13:00)
All I can say now is, Kyle you are a absolute star and I hope Standard Bank know what they have in you.
You saved me a 160km round trip, hours away from work and today you also managed too retain two Standard Bank customers, thank you, thank you, Thank you Kyle.
However as far as the other people are concerned who worked on this matter (Standard Bank know who they are), please Standard Bank train those people and teach them what customer service is or send them to Kyle for lessons as they seriously need it.
Thanks again Kyle ,keep up the good work.
LD
Leon D's update29 Sept 2025, 15:20
Reviewer Update
This morning my Mother received a call from Standard Bank and they insisted on this "prove of pension"
According too my Mother the caller hung up on her. I got ready to my the 80 km trip to Port Elizabeth and hours away from work in order to sort this out once and for all.
Just as I left I received a call from my Mother who informed me that she had another call and that she was promised it will be sorted out.
This is were the change came in.
According too my Mother the caller was a consultant by the name of Kyle and he understood exactly what was going on. He was very professional and after asking her security questions he promised the matter will be sorted out before 15:00.
I did not have much hope but low and behold the problem was sorted out within 2 hours (13:00)
All I can say now is, Kyle you are a absolute star and I hope Standard Bank know what they have in you.
You saved me a 160km round trip, hours away from work and today you also managed too retain two Standard Bank customers, thank you, thank you, Thank you Kyle.
However as far as the other people are concerned who worked on this matter (Standard Bank know who they are), please Standard Bank train those people and teach them what customer service is or send them to Kyle for lessons as they seriously need it.
Thanks again Kyle ,keep up the good work.
According too my Mother the caller hung up on her. I got ready to my the 80 km trip to Port Elizabeth and hours away from work in order to sort this out once and for all.
Just as I left I received a call from my Mother who informed me that she had another call and that she was promised it will be sorted out.
This is were the change came in.
According too my Mother the caller was a consultant by the name of Kyle and he understood exactly what was going on. He was very professional and after asking her security questions he promised the matter will be sorted out before 15:00.
I did not have much hope but low and behold the problem was sorted out within 2 hours (13:00)
All I can say now is, Kyle you are a absolute star and I hope Standard Bank know what they have in you.
You saved me a 160km round trip, hours away from work and today you also managed too retain two Standard Bank customers, thank you, thank you, Thank you Kyle.
However as far as the other people are concerned who worked on this matter (Standard Bank know who they are), please Standard Bank train those people and teach them what customer service is or send them to Kyle for lessons as they seriously need it.
Thanks again Kyle ,keep up the good work.
Standard Bank's replyOfficial
30 Sept 2025, 14:02Dear Leon
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Sept 2025, 14:02
Official
Dear Leon
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***