Does Elizabeth Sejamoholo even work there?

Does Elizabeth Sejamoholo work there? I have had the most disgusting experience with this employee in your business banking department. She does not reply to customers, maybe she applies for value to certain businesses over others? I have been trying to close my standard bank business bank account with her its been 11 days and luckily the new and more helpful efficient banker Vanessa has been really great to deal with, however I have had to previously try calling Elizabeth many times, she does not respond, I then need to cc in a few of her managers to get some assistance, which I will need to do again. I do understand how busy your staff are but clearly elizabeth has too much work to do that she cannot reply to emails, shame on you standard bank for making it so hard for her to do her job well, clearly she has far too much on her plate or has been advised to only treat certain customers better than others...