Does anyone know what is going

Last month I didn't receive a statement for my Corp Credit Card. I tried to calculate an estimate on what provisions to make for my debit to go off. My estimate was a few hundred off and the amount RD. I called the call centre & explained that my statement was not sent in time & I would like someone to make a note of this on the account as it reflated badly on my name even though the amount is actually only due 25days after the debit order runs. They were completely aware that their statements did not run in time (the statements were sent about a week after the debit) What exactly is the point of a statement if not to see what you need to make provisions for?<br> <br> Today I called the department to hold the debit order, as I am waiting for an amount to clear in the account. <br> Low & behold, the woman I spoke to said that there is no debit order instruction on the account, a shocker since the debit order has been running for at least 4 years now, that call was cut off before I had the chance to say that was nonsense. Called back. Next consultant tells me that there is a debit order but \maybe it will be cancelled maybe it wont"<br> <br> New systems or untrained staff? Please enlighten me."""