***** Standard Bank Atm Bluff

A week after my cash deposit was retracted by the atm at Standard Bluff I still awaiting a response from the bank regarding the discrepancy in my cash deposit. Surely there is some degree of accountability to clients when money goes "missing" after its deposited. I currently have two reference numbers and made three visits to the bank. Nobody can give me an answer as to why my full deposit has not reflected. I was informed that the manager will be returning next week but I'm at liberty to escalate my compaint if I wished. Poor attitude if you are sitting with my money! I guess it's easy to blame a faulty machine, which was the reason given by a staff member when I called in. Whether it is a small or large sum of cash I deserve answers. It was obvious that the staff were procrastinating until I demanded action. The question arises as to how many clients are frustrated with a lack of service and abandon their attempts to recover their money. Where is the "lost" money going to?? Not sure if the, approach would be this laid back if I owed Standard Bank R200 and gave them the run around. I will appreciate someone with answers to contact me. My problem is still not resolved.