***** Service Providers

We've been waiting for three months for a claim to be resolved by Standard Bank's service providers. They came to 'fix' the initial problem and were never to be seen again. The resultant damage of the initial claim has yet to be fixed and in addition to that, these service providers have caused even more damage to our home when they came to repair the initial problem. And that is besides the ridiculous excesses which have to be paid. I've contacted the claims call centre twice and on the second occasion was met by an unprofessional agent who didn't let me finish one sentence without interrupting me. So needless to say, it was a senseless, not to mention costly, 20 minute phone call. We will definitely be looking into switching to another company for our home insurance as this is essentially Standard Bank's problem to resolve as they are the ones who appoint the service providers and should therefore follow up on matters like these and yet they have once again failed their customers by appointing ***** service providers.