Do yourself a favour and move to another bank

Worst customer service. I have logged a complaint regarding the absolute lack of assistance a week ago. They were quick to respond here but it's been a week and my query is still not resolved. I specifically told the consultant that this is not a deceased estate matter and that although the account contact person on the homeloan is deceased the query is still a homeloan query. Despire this I was again referred to deceased estates. After a week of waiting I was merely informed that the deceased estates department cannot assist. Not forward to anybody else just A sorry and goodbye message. This is getting ridiculous