MH
Melanie H

1 reviews | Active since Mar 2021

23 Mar 2021, 10:41

Do yourself a favour and don't bank with Standard Bank

Do yourself a favour and don't bank with Standard Bank. Unfortunately my late father did, and we have been trying to get his savings transferred by deceased estates for months! Their calls are unanswered, their emails too. Complaints sent to the resolution centre don't get feedback, neither do the complaints via the ombudsman (just waiting for their 20 days that the ombudsman gives them to run out). This is HIGHLY ********* BANKING, they are holding onto funds that we want to move away from SB as soon as possible. If I could give 0 stars I would. Don't be fooled by their auto-response that will appear below this post - they don't get back to you, ever. To avoid a headache and unnecessary admin, do yourself a favour and go to another bank.

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Replies (1)
Standard Bank
Standard Bank's reply23 Mar 2021, 12:09
Official
Hello Melanie, 

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards, 
Complaint Resolution Centre
 ********** 
********** (fax)
 ***********