MV
Mike V
1 reviews | Active since Oct 2009
23 Jan 2020, 09:01
Do you really take phishing (and your customers) seriously??
Your mail to me of 17 Jan 2020 came with a warning from Gmail: "Be careful with this message Gmail could not verify that it actually came from standardbank.co.za. Avoid clicking links, downloading attachments or replying with personal information." I queried this with you on 18 Jan (email sent to your "Secure" and "Phishing" email addresses) and am still waiting for your reply?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Jan 2020, 01:06Hello Mike
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jan 2020, 01:06
Official
Hello Mike
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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MV
Mike V's updateReviewer Update
28 Jan 2020, 13:59I've just sent my second mail to phishing(at)standardbank.co.za. It reads:
I'm still waiting to receive a statement for my account without a Spam warning and the attachment disabled.
I'm still waiting to receive a statement for my account without a Spam warning and the attachment disabled.
I wrote to you on 18 Jan 2020 and never received a reply
I posted a review on Hello Peter on 23 Jan and apart from your standard BS there has been no response to my query.
I posted a review on Hello Peter on 23 Jan and apart from your standard BS there has been no response to my query.
Your service is worse than that of Telkom, if such a thing is possible. They intend to retrench thousands, don't you think this might happen to you?
Because of your exceptionally poor service I moved my principal account to Capitec some time ago - what a difference!
MV
Mike V's update28 Jan 2020, 13:59
Reviewer Update
I've just sent my second mail to phishing(at)standardbank.co.za. It reads:
I'm still waiting to receive a statement for my account without a Spam warning and the attachment disabled.
I'm still waiting to receive a statement for my account without a Spam warning and the attachment disabled.
I wrote to you on 18 Jan 2020 and never received a reply
I posted a review on Hello Peter on 23 Jan and apart from your standard BS there has been no response to my query.
I posted a review on Hello Peter on 23 Jan and apart from your standard BS there has been no response to my query.
Your service is worse than that of Telkom, if such a thing is possible. They intend to retrench thousands, don't you think this might happen to you?
Because of your exceptionally poor service I moved my principal account to Capitec some time ago - what a difference!