DO YOU CALL THIS SERVICE????

I have been with Standard Bank for around 45 YEARS. I am a private banking client.<br> <br> This morning, out of the blue, all my accounts are frozen.<br> <br> I emailed - no response.<br> <br> I then phoned - to be told that my \FAIS was not up to date""; it is out of date....<br> <br> There is no warning; no correspondence nor request to update. It is just frozen.<br> <br> If the bank wants to find a way to p#ss of a client BIG TIME they have succeeded. And I am now SERIOUSLY looking at moving my banking and accounts after 44 years;<br> <br> This is disgusting; pathetic; uncaring and bluntly I would use more four letter words if I was not on a public forum.<br> <br> My private banker says that the records are updated; and I can now transact; Pity nobody told the computer that. As of 5 minutes ago it is still frozen.<br> <br> I have staff to pay (oops - can't - account frozen);;;;<br> <br> If I come across as seriously angry - that does not BEGIN to describe how I feel.... Livid is close. Emails to my private banker are now met with \""out of office\"" replies"