Hellopeter
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YK
Yolanda K

1 reviews | Active since Mar 2014

11 Nov 2016, 07:57

Do we have to do this again?!

<p>A few months ago I had to resort to Hellopeter to sort out the fact that you haven't sent me credit card statements in months. I then received the back dated statements and since the, not one single statement again. Are you kidding me?! I thing I will just stop paying this account until you start sending statements again.</p>

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Replies (5)
Standard Bank
Standard Bank's reply11 Nov 2016, 09:09
Official

Good day Yolanda

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Nov 2016, 10:38
Official

Good day Yolanda

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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YK
Yolanda K's update15 Nov 2016, 07:25
Reviewer Update

Still no contact from your specialist. I can see this is truly important to you........

YK
Yolanda K's update21 Nov 2016, 14:58
Reviewer Update

Soooooo Standard Bank... Still no statements. Still no replies to my e-mails. WOW!!!!!

Standard Bank
Standard Bank's reply30 Nov 2016, 08:01
Official

Dear Mrs Cronje

Thank you once again for your posting.

I refer to my email correspondence and confirm that the matter has been addressed.

Best regards

Muhammad-Zaid Hoosen

Complaint Resolution Centre

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