MF
Michelle F
1 reviews | Active since Dec 2020
17 Dec 2020, 11:09
Do us a favour: CLOSE YOUR DOORS
WORST SERVICE AND BANK EVER!!! Besides that the branches do not answer the phone, I spent 45 minutes in a queue that didn’t move due to 1 teller (as per usual) on customer service. I then opted to leave and call the customer care line where I consultant asked me to hold on and after 48MINUTES of holding on for her I hung up! Don’t bother wasting your time banking with these useless people, it will leave you highly frustrated with no service!
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Dec 2020, 14:11Dear Michelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply17 Dec 2020, 14:11
Official
Dear Michelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
MF
Michelle F's updateReviewer Update
17 Dec 2020, 14:22Dear Standard Bank
Thank you for taking the time to send me a response on a public platform where it can be seen by other potential customers..
Sadly none of your social media staff or call centre supervisors has bothered to show the same curtesy behind closed doors.
I am still waiting to receive a call back from a manager since 4hrs ago and your social team has not even read my private message, seeing that one cannot post on your FB wall which I now understand why - it would be flooded with complaints...
Today, I am reminded why I moved both my other accounts from STD BANK to FNB and interestingly enough the same query was resolved at FNB this morning within 7 minutes from entering their branch and this included them opening an additional account for me to grow my savings as per their recommendation!
Is this how you treat all your “Premier Clients?”
Thank you for taking the time to send me a response on a public platform where it can be seen by other potential customers..
Sadly none of your social media staff or call centre supervisors has bothered to show the same curtesy behind closed doors.
I am still waiting to receive a call back from a manager since 4hrs ago and your social team has not even read my private message, seeing that one cannot post on your FB wall which I now understand why - it would be flooded with complaints...
Today, I am reminded why I moved both my other accounts from STD BANK to FNB and interestingly enough the same query was resolved at FNB this morning within 7 minutes from entering their branch and this included them opening an additional account for me to grow my savings as per their recommendation!
Is this how you treat all your “Premier Clients?”
MF
Michelle F's update17 Dec 2020, 14:22
Reviewer Update
Dear Standard Bank
Thank you for taking the time to send me a response on a public platform where it can be seen by other potential customers..
Sadly none of your social media staff or call centre supervisors has bothered to show the same curtesy behind closed doors.
I am still waiting to receive a call back from a manager since 4hrs ago and your social team has not even read my private message, seeing that one cannot post on your FB wall which I now understand why - it would be flooded with complaints...
Today, I am reminded why I moved both my other accounts from STD BANK to FNB and interestingly enough the same query was resolved at FNB this morning within 7 minutes from entering their branch and this included them opening an additional account for me to grow my savings as per their recommendation!
Is this how you treat all your “Premier Clients?”
Thank you for taking the time to send me a response on a public platform where it can be seen by other potential customers..
Sadly none of your social media staff or call centre supervisors has bothered to show the same curtesy behind closed doors.
I am still waiting to receive a call back from a manager since 4hrs ago and your social team has not even read my private message, seeing that one cannot post on your FB wall which I now understand why - it would be flooded with complaints...
Today, I am reminded why I moved both my other accounts from STD BANK to FNB and interestingly enough the same query was resolved at FNB this morning within 7 minutes from entering their branch and this included them opening an additional account for me to grow my savings as per their recommendation!
Is this how you treat all your “Premier Clients?”