Do they actually want customers

I app**** November last year for a house loan. Sent. Off all the forms and was told a few weeks latter that the application had been cancelled due to the bank not receiving the forms.<br> <br> I tried again this year, this time went to the Standard Bank in the K90 centre and they faxed off the forms. This was on the 4 March 2015. When I phoned to follow up they said they never received the forms. I then emailed them to the consultant and have an email confirming that he received them all. This was 2 weeks ago. The application has again been cancelled due to them not receiving the forms.<br> <br> The seller of the house leaves for the UK next month and I would have liked to have this matter concluded before she left.