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sonja D
1 reviews | Active since Jun 2019
26 Jan 2023, 11:51
DO NOT WANT TO ASSIST
I have asked Standard Bank to reverse some debit orders. They will not do it 1) i am the client 2) this is my money 3) standard bank will charge me - they do not do this for free.
I cancelled all debit orders on my account - they should never have gone throuig my account, Standard bank were advised and yet they were all processed.
I am trying to sort out my finances and this has now set me back in ways i cannot even explain., not to mention the mental and emotional trauma over the last two days - cancelled all debit orders with suppliers last week and also on my app - my app showed no debit orders or debit checks on my profile - i checked over the weekend - advise Bridgette my "personal banker" on Monday - she relpied to me on Tuesay after business day - what a joke!
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
26 Jan 2023, 11:55Dear Sonja Delport
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Jan 2023, 11:55
Official
Dear Sonja Delport
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
27 Jan 2023, 08:36Good Morning Sonja
Our team tried calling you this morning.
Please confirm what is the convenient time to call you.
Looking forward to your response.
Kindest regards
Our team tried calling you this morning.
Please confirm what is the convenient time to call you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply27 Jan 2023, 08:36
Official
Good Morning Sonja
Our team tried calling you this morning.
Please confirm what is the convenient time to call you.
Looking forward to your response.
Kindest regards
Our team tried calling you this morning.
Please confirm what is the convenient time to call you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
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sonja D's updateReviewer Update
30 Jan 2023, 11:35i still have no feedback - the level of dissapointment I feel with a bank i have dealt with for 20 odd years is profound.
I am now trying to fix this mess and now my debit check mandates are not going through or showing up on my app. I have asked for this to be fixed but as I am on the bottom of the Standard Bank Food chain I expect someone might deem me worthy to maybe have a reply after 5 today. I need my account sorted out today by 13h00 - standard Bank can give me an overdraft of R10000 for 10 months taking off R1000 a month - I believe only way to fix this - STANDARD BANK MESS - FIX IT
I am now trying to fix this mess and now my debit check mandates are not going through or showing up on my app. I have asked for this to be fixed but as I am on the bottom of the Standard Bank Food chain I expect someone might deem me worthy to maybe have a reply after 5 today. I need my account sorted out today by 13h00 - standard Bank can give me an overdraft of R10000 for 10 months taking off R1000 a month - I believe only way to fix this - STANDARD BANK MESS - FIX IT
sD
sonja D's update30 Jan 2023, 11:35
Reviewer Update
i still have no feedback - the level of dissapointment I feel with a bank i have dealt with for 20 odd years is profound.
I am now trying to fix this mess and now my debit check mandates are not going through or showing up on my app. I have asked for this to be fixed but as I am on the bottom of the Standard Bank Food chain I expect someone might deem me worthy to maybe have a reply after 5 today. I need my account sorted out today by 13h00 - standard Bank can give me an overdraft of R10000 for 10 months taking off R1000 a month - I believe only way to fix this - STANDARD BANK MESS - FIX IT
I am now trying to fix this mess and now my debit check mandates are not going through or showing up on my app. I have asked for this to be fixed but as I am on the bottom of the Standard Bank Food chain I expect someone might deem me worthy to maybe have a reply after 5 today. I need my account sorted out today by 13h00 - standard Bank can give me an overdraft of R10000 for 10 months taking off R1000 a month - I believe only way to fix this - STANDARD BANK MESS - FIX IT
sD
sonja D's updateReviewer Update
30 Jan 2023, 12:07now i am told that they will not reverse the debit orders
1) not one word of what I have told them have they listened
2) debit orders were cancelled with the suppliers and also with standard Bank in more than enought time.
3) am i the client - since when does a bank decide what they will do in spite of what the client has to say.
i taking this up with the Ombuds man - i have researched this problem and perhaps they need to do the same - the instrustrutions were quite clear and STAndard Bank chose to ignore them
this is not resolved not by a long shot.
1) not one word of what I have told them have they listened
2) debit orders were cancelled with the suppliers and also with standard Bank in more than enought time.
3) am i the client - since when does a bank decide what they will do in spite of what the client has to say.
i taking this up with the Ombuds man - i have researched this problem and perhaps they need to do the same - the instrustrutions were quite clear and STAndard Bank chose to ignore them
this is not resolved not by a long shot.
sD
sonja D's update30 Jan 2023, 12:07
Reviewer Update
now i am told that they will not reverse the debit orders
1) not one word of what I have told them have they listened
2) debit orders were cancelled with the suppliers and also with standard Bank in more than enought time.
3) am i the client - since when does a bank decide what they will do in spite of what the client has to say.
i taking this up with the Ombuds man - i have researched this problem and perhaps they need to do the same - the instrustrutions were quite clear and STAndard Bank chose to ignore them
this is not resolved not by a long shot.
1) not one word of what I have told them have they listened
2) debit orders were cancelled with the suppliers and also with standard Bank in more than enought time.
3) am i the client - since when does a bank decide what they will do in spite of what the client has to say.
i taking this up with the Ombuds man - i have researched this problem and perhaps they need to do the same - the instrustrutions were quite clear and STAndard Bank chose to ignore them
this is not resolved not by a long shot.
Standard Bank's replyOfficial
30 Jan 2023, 12:15Dear Sonja
Thank you for getting back to us, our team did respond to you via email. We will have the team look into this matter. In the interim kindly review your emails.
We will have out team contact you.
Regards
Standard Bank Hello Peter team.
Thank you for getting back to us, our team did respond to you via email. We will have the team look into this matter. In the interim kindly review your emails.
We will have out team contact you.
Regards
Standard Bank Hello Peter team.
Standard Bank's reply30 Jan 2023, 12:15
Official
Dear Sonja
Thank you for getting back to us, our team did respond to you via email. We will have the team look into this matter. In the interim kindly review your emails.
We will have out team contact you.
Regards
Standard Bank Hello Peter team.
Thank you for getting back to us, our team did respond to you via email. We will have the team look into this matter. In the interim kindly review your emails.
We will have out team contact you.
Regards
Standard Bank Hello Peter team.
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sonja D's updateReviewer Update
30 Jan 2023, 13:21no not happy with resolved - far from it - pse answer the questions that i have asked on my mail to you and your "team" i have filed with the Ombudsman
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sonja D's update30 Jan 2023, 13:21
Reviewer Update
no not happy with resolved - far from it - pse answer the questions that i have asked on my mail to you and your "team" i have filed with the Ombudsman
Standard Bank's replyOfficial
30 Jan 2023, 13:27Hello Sonja
We have noted and the team will revert to you on email.
Regards
Standard Bank Help Centre
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We have noted and the team will revert to you on email.
Regards
Standard Bank Help Centre
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Standard Bank's reply30 Jan 2023, 13:27
Official
Hello Sonja
We have noted and the team will revert to you on email.
Regards
Standard Bank Help Centre
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We have noted and the team will revert to you on email.
Regards
Standard Bank Help Centre
***
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sonja D's updateReviewer Update
30 Jan 2023, 13:39asked them to unblock a mandate this morning on my app - still nothing done - had to phone them only to be told Fabio was supposed to phone me - i am trying to pay my rent and feed my family becuase Standard Bank put debit order through when they should of decline and now i hve to try and fix up the mess an probaly get into more debt because of it.
sD
sonja D's update30 Jan 2023, 13:39
Reviewer Update
asked them to unblock a mandate this morning on my app - still nothing done - had to phone them only to be told Fabio was supposed to phone me - i am trying to pay my rent and feed my family becuase Standard Bank put debit order through when they should of decline and now i hve to try and fix up the mess an probaly get into more debt because of it.
Standard Bank's replyOfficial
30 Jan 2023, 13:59Hi Sonja
Thank you for getting back to us. Our team have confirmed that they have emailed you the outcome of this matter.
Kindly review the response.
Regards
Standard Bank Help Centre
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Thank you for getting back to us. Our team have confirmed that they have emailed you the outcome of this matter.
Kindly review the response.
Regards
Standard Bank Help Centre
***
Standard Bank's reply30 Jan 2023, 13:59
Official
Hi Sonja
Thank you for getting back to us. Our team have confirmed that they have emailed you the outcome of this matter.
Kindly review the response.
Regards
Standard Bank Help Centre
***
Thank you for getting back to us. Our team have confirmed that they have emailed you the outcome of this matter.
Kindly review the response.
Regards
Standard Bank Help Centre
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