AK
Andile K
1 reviews | Active since Jul 2024
13 Sept 2025, 16:46
Do not use Standard Trust Limited
Please do not use Standard Trust Limited to guard your children's trust funds because of their incompetence and dishonesty. I requested money to go to the hospital as a beneficiary and they still have not sent anything or responded, I've been in chronic pain and have been vomiting for the past few days and it kept escalating. I also asked for a statement of my account so I can know when to pay school fees and buy a new laptop but they ignore those and say we can only get that information once every year. How are we supposed to keep track of the funds because it's not like I can just take them and use them for myself? I think they are *****ing our money or committing ***** and they do not want to help with requests on time and they used to do a better job 2 years ago. Please don't trust them it actually seems like a ****
Helpful (0)
Replies (18)0
Replies (18)
Standard Bank's replyOfficial
14 Sept 2025, 08:08Dear Andile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Sept 2025, 08:08
Official
Dear Andile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
AK
Andile K's updateReviewer Update
14 Sept 2025, 11:22You always do this, even last year, I was evicted from my accommodation because of your team.i couldn't submit last week because they didn't communicate about getting a new cellphone like I asked them to. I even showed them how it was affecting me because I couldn't access my school' website from home and I also could not do my assignments properly because I need a phone to log into certain sites that were part of my marks like LinkedIn and WhatsApp. I showed them everything and they still kept quiet. Please keep your promise and fix this tomorrow and not any later. I've been waiting for money i was told is sent immediately. If this illness was chronic, I could have died because of your team's negligence.
AK
Andile K's update14 Sept 2025, 11:22
Reviewer Update
You always do this, even last year, I was evicted from my accommodation because of your team.i couldn't submit last week because they didn't communicate about getting a new cellphone like I asked them to. I even showed them how it was affecting me because I couldn't access my school' website from home and I also could not do my assignments properly because I need a phone to log into certain sites that were part of my marks like LinkedIn and WhatsApp. I showed them everything and they still kept quiet. Please keep your promise and fix this tomorrow and not any later. I've been waiting for money i was told is sent immediately. If this illness was chronic, I could have died because of your team's negligence.
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Andile K's updateReviewer Update
15 Sept 2025, 14:08I've been waiting for proper communication since this morning and I gave you my number through email. Please don't wait to call or email until 4 because then I know that no progress will be made
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Andile K's update15 Sept 2025, 14:08
Reviewer Update
I've been waiting for proper communication since this morning and I gave you my number through email. Please don't wait to call or email until 4 because then I know that no progress will be made
AK
Andile K's updateReviewer Update
15 Sept 2025, 15:16Standard Trust Limited closes at 4 as they tole me and I haven't received a response. It's 15:16 now and I just need the payment to be processed.
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Andile K's update15 Sept 2025, 15:16
Reviewer Update
Standard Trust Limited closes at 4 as they tole me and I haven't received a response. It's 15:16 now and I just need the payment to be processed.
AK
Andile K's updateReviewer Update
15 Sept 2025, 16:10A Gordon Bila contacted me and told me he sent an email which is a lie. I responded to a foreplay email that I just saw now. I've received no actual email communication. He **** and said he would send one a few minutes ago too and didn't do so
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Andile K's update15 Sept 2025, 16:10
Reviewer Update
A Gordon Bila contacted me and told me he sent an email which is a lie. I responded to a foreplay email that I just saw now. I've received no actual email communication. He **** and said he would send one a few minutes ago too and didn't do so
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Andile K's updateReviewer Update
15 Sept 2025, 16:23I got a noreply email around 11 which is the only form of email I've been sent. He said to email him but to what email? He hasn't emailed me since and I don't understand why I need to forward an email that I sent last week that I got an autoreply to.
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Andile K's update15 Sept 2025, 16:23
Reviewer Update
I got a noreply email around 11 which is the only form of email I've been sent. He said to email him but to what email? He hasn't emailed me since and I don't understand why I need to forward an email that I sent last week that I got an autoreply to.
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Andile K's updateReviewer Update
15 Sept 2025, 16:56You keep replying here but no action has been taken.
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Andile K's update15 Sept 2025, 16:56
Reviewer Update
You keep replying here but no action has been taken.
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Andile K's updateReviewer Update
15 Sept 2025, 16:58If this persists, I will be involving lawyers because I do suspect mismanagement and theft.
AK
Andile K's update15 Sept 2025, 16:58
Reviewer Update
If this persists, I will be involving lawyers because I do suspect mismanagement and theft.
AK
Andile K's updateReviewer Update
23 Sept 2025, 14:26I am not pleased with Standard Trust limited services because I requested funds for my medical allowance which differs from the last. When I call them, they would not answer until my airtime runs out. They also will not answer through email and I need the money before tomorrow because I don't know if they work on public holidays
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Andile K's update23 Sept 2025, 14:26
Reviewer Update
I am not pleased with Standard Trust limited services because I requested funds for my medical allowance which differs from the last. When I call them, they would not answer until my airtime runs out. They also will not answer through email and I need the money before tomorrow because I don't know if they work on public holidays
AK
Andile K's updateReviewer Update
23 Sept 2025, 19:17Do not use this bank at all for trusts
They are not good for anything. You're child will be left without an option on certain days. Use another trust service. STL is *******
They are not good for anything. You're child will be left without an option on certain days. Use another trust service. STL is *******
AK
Andile K's update23 Sept 2025, 19:17
Reviewer Update
Do not use this bank at all for trusts
They are not good for anything. You're child will be left without an option on certain days. Use another trust service. STL is *******
They are not good for anything. You're child will be left without an option on certain days. Use another trust service. STL is *******
AK
Andile K's updateReviewer Update
23 Sept 2025, 20:02Only after tomorrow?
Or should have been done before today. I still don't have my statement. This company is a ****
Or should have been done before today. I still don't have my statement. This company is a ****
AK
Andile K's update23 Sept 2025, 20:02
Reviewer Update
Only after tomorrow?
Or should have been done before today. I still don't have my statement. This company is a ****
Or should have been done before today. I still don't have my statement. This company is a ****
AK
Andile K's updateReviewer Update
24 Sept 2025, 10:04They told me it was processed yesterday afternoon when i called. Don't tell me about the next business day
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Andile K's update24 Sept 2025, 10:04
Reviewer Update
They told me it was processed yesterday afternoon when i called. Don't tell me about the next business day
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Andile K's updateReviewer Update
25 Sept 2025, 10:54I have not received any form of communication since yesterday.
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Andile K's update25 Sept 2025, 10:54
Reviewer Update
I have not received any form of communication since yesterday.
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Andile K's updateReviewer Update
25 Sept 2025, 10:55I am not pleased with these services yet again.i made the request before this week and was assured that it would be sorted on Tuesday.
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Andile K's update25 Sept 2025, 10:55
Reviewer Update
I am not pleased with these services yet again.i made the request before this week and was assured that it would be sorted on Tuesday.
AK
Andile K's updateReviewer Update
29 Sept 2025, 17:28I have not received any communication regarding my account statement and I've been asking for months. I don't know ender they're trying to hide but it's suspicious because they used to share the information freely, then they kept changing the rules and excluding me more. This is important info because I need to plan what to pay for my rent next year or if I should switch to online learning to save money
AK
Andile K's update29 Sept 2025, 17:28
Reviewer Update
I have not received any communication regarding my account statement and I've been asking for months. I don't know ender they're trying to hide but it's suspicious because they used to share the information freely, then they kept changing the rules and excluding me more. This is important info because I need to plan what to pay for my rent next year or if I should switch to online learning to save money
AK
Andile K's updateReviewer Update
08 Oct 2025, 17:45I still have not been assisted regarding the request for my statement and I've been asking for months at this point. This company is unreliable because I've also requested funds for a graphics card and an appointment I've made for Saturday. Please make sure that these are attended to by Friday because I've been having issues with this company. I was advised to request it and cc a member of your team which I did but nothing was solved and I received no communication.
AK
Andile K's update08 Oct 2025, 17:45
Reviewer Update
I still have not been assisted regarding the request for my statement and I've been asking for months at this point. This company is unreliable because I've also requested funds for a graphics card and an appointment I've made for Saturday. Please make sure that these are attended to by Friday because I've been having issues with this company. I was advised to request it and cc a member of your team which I did but nothing was solved and I received no communication.
AK
Andile K's updateReviewer Update
16 Oct 2025, 12:17No they haven't
I still don't have the statement
I still don't have the statement
AK
Andile K's update16 Oct 2025, 12:17
Reviewer Update
No they haven't
I still don't have the statement
I still don't have the statement
Standard Bank's replyOfficial
17 Oct 2025, 12:56Dear Andile
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Oct 2025, 12:56
Official
Dear Andile
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***