IR
Ineke R

1 reviews | Active since Feb 2018

30 Mar 2020, 14:44

DO NOT USE STANDARD BANK - THEY DO NOT CARE ABOUT THERE CLIENTS!

With South Africa on lockdown and very little knowledge as to how some of us will be paid. I made contact with Standard Bank on 24th March asking for help with a payment holiday. The money saved will be kept so that should I not get a salary next month I will be able to use the money towards food for my family. I have left a Number of emails, Facebook request (That have been answered and asked over and over again the same question) I gave the date the email was sent, The date I called, I gave all email addresses that this was sent to. It is now 6 days later with a debit order to come off in two days and STILL not one reply to any of my emails. I spent over R100 Airtime trying to contact them and airtime has run out. I now have NO AIRTIME to keep trying. I have no way of making contact except keep mailing. After having a Home Loan, Car Finance, Credit card, Personal Loan, Cheque, and savings account, I would have expected SOME KIND OF HELP! Yet today they announce they will only help people who earn under R7500! This is unacceptable !!!!!! The people who support the bank the most will be the ones who suffer the most!!!!

0
Replies (3)
Standard Bank
Standard Bank's reply30 Mar 2020, 15:49
Official
Dear Ineke
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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IR
Ineke R's update31 Mar 2020, 08:44
Reviewer Update
Dear Standard bank.
Just spent another R100 to try contact you!!! Again no answer and still no reply to my email asking for a banking holiday!!! This is shocking!!!!
Standard Bank
Standard Bank's reply07 Apr 2020, 09:03
Official
Dear Ineke

This matter is now closed.

Kind regards
Complaint Resolution centre