LS
Lindsay S
1 reviews | Active since Nov 2020
03 Jun 2022, 21:26
Do Not Use Standard Bank - The Service is NON EXISTENT and YOU WILL GO BACKWARDS
Shockingly inept consultants. Pathetic service. Non existent solutions. Their telephonic consultant changed my online profile and unlinked my accounts. When I called in again to get it fixed I waited for 10 minutes to actually speak to somebody. This person put me on hold repeatedly and the final on hold of 24 minutes ended up that I was told to go into a branch for the branch to fix what the consultant had unlinked because it can't be done any other way. The I was promised a call from a "team leader" to try to help me. I'm still waiting for the call from the team leader and I am certain it will never happen. Do not use Standard Bank!!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Jun 2022, 16:28 Dear Lindsay Steyn,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Please advise us which Branch you visited and if you managed to get assistance. We would like to looking into the matter and provide assistance.
Kindest regards,
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Jun 2022, 16:28
Official
Dear Lindsay Steyn,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Please advise us which Branch you visited and if you managed to get assistance. We would like to looking into the matter and provide assistance.
Kindest regards,
Kindest regards,
Standard Bank Hello Peter Team
LS
Lindsay S's updateReviewer Update
04 Jun 2022, 17:01How sad - clearly my original review was not read with any attention to detail!!
Which branch you ask ... my review says this was telephonic.
This just reinforces my original point - Do Not Use Standard Bank - The Service is NON EXISTENT and YOU WILL GO BACKWARDS
Once again you waste my time with these ******* responses. You don't even take the time to read the review properly before you publicly embarrass yourself with a reply that clearly is out of touch with reality. PATHETIC.
Which branch you ask ... my review says this was telephonic.
This just reinforces my original point - Do Not Use Standard Bank - The Service is NON EXISTENT and YOU WILL GO BACKWARDS
Once again you waste my time with these ******* responses. You don't even take the time to read the review properly before you publicly embarrass yourself with a reply that clearly is out of touch with reality. PATHETIC.
LS
Lindsay S's update04 Jun 2022, 17:01
Reviewer Update
How sad - clearly my original review was not read with any attention to detail!!
Which branch you ask ... my review says this was telephonic.
This just reinforces my original point - Do Not Use Standard Bank - The Service is NON EXISTENT and YOU WILL GO BACKWARDS
Once again you waste my time with these ******* responses. You don't even take the time to read the review properly before you publicly embarrass yourself with a reply that clearly is out of touch with reality. PATHETIC.
Which branch you ask ... my review says this was telephonic.
This just reinforces my original point - Do Not Use Standard Bank - The Service is NON EXISTENT and YOU WILL GO BACKWARDS
Once again you waste my time with these ******* responses. You don't even take the time to read the review properly before you publicly embarrass yourself with a reply that clearly is out of touch with reality. PATHETIC.
Standard Bank's replyOfficial
05 Jun 2022, 08:27Dear Lindsay Steyn,
We’re saddened to hear that this has been your experience.
We have escalated this matter, you will be receiving a call from our consultants to assist.
Regards,
Kindest regards,
We have escalated this matter, you will be receiving a call from our consultants to assist.
Regards,
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Jun 2022, 08:27
Official
Dear Lindsay Steyn,
We’re saddened to hear that this has been your experience.
We have escalated this matter, you will be receiving a call from our consultants to assist.
Regards,
Kindest regards,
We have escalated this matter, you will be receiving a call from our consultants to assist.
Regards,
Kindest regards,
Standard Bank Hello Peter Team