DO NOT USE STANDARD BANK MERCHANT SERVICES

I had 2 of my PPT machines stole from our forecourt last night. With it being Friday morning, which is generally busy already, having only 1 machine available to service customers put even more pressure on my staff. All we tried to do was report the incident to Standard bank and make sure that the sim cards where blocked immediately. What I didn't need was a Standard bank employee (Portia) with an attitude. All I wanted to know was, will the sim cards be blocked immediately, which is a Yes or No answer. What I didn't need was Portia's sarcastic tone or inability to reply to a simple question and then the phone gets put down while you are still speaking. If I wasn't compelled to use Standard bank machines, I would have looked for an alternative service provider years ago. To top things off, we are still being charged for a machine that was returned 6 years ago but to try and get that sorted out has proven impossible.