DR
Dika R

1 reviews | Active since Jun 2019

20 Jan 2020, 18:52

DO NOT USE STANDARD BANK #********** CREDIT CARD

I reported a ********** credit card in my name to standard bank in October 2019, i was told that the account has been submitted for closure and that an internal investigation would be carried out. Their call center agents are rude and insensitive, i have sent countless emails and no one has bothered to attend to this issue, meanwhile i am getting calls from their debt collection department the whole day, to collect the service fees of this fradulent credit card that has not been used. I am getting countless sms on their account service fees. A ******** case has been opened all the documents that standard bank requested, i have submitted, yet i am still harassed by their rude agents to pay the accounr service fees.

DO NOT USE STANDARD BANK!! The service is beneath poor!

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Replies (1)
Standard Bank
Standard Bank's reply24 Jan 2020, 11:19
Official
Hello Dika
 
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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