Do not use Standard Bank credit card for online shopping

Item: Standard Bank
Rating: 1
Author: Dillwyen J

Bought something online with my credit card. Transaction didn't complete and shows as "uncleared transaction". Impossible to get someone from Standard Bank to either complete or reverse the transaction.

Will rather not use my Standard Bank credit card for online transactions.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

25 Jun 2021, 10:24

Good day Dillwyen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply25 Jun 2021, 10:24

Official

Good day Dillwyen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Dillwyen J's updateReviewer Update

30 Jun 2021, 08:46

Again an automated reply without ever contacting me. Will now try the bank ombudsman

Dillwyen J's update30 Jun 2021, 08:46

Reviewer Update

Again an automated reply without ever contacting me. Will now try the bank ombudsman